Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.

Regional Account Manager

Key skills