Sustain awarded business and support related growth
Drive operational efficiency and performance
Prepare operational data and present performance results
Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
Drive customer satisfaction by implementing value added solutions and continuous improvement projects

5 years’ experience with a multi-modal (air & ocean) international logistics company in an operations or client management role
Fluency in English (both written and spoken)
Advanced knowledge of Microsoft Office Software
Knowledge of TMS (TANGO) is preferred
Project and Change Management

Key Account Manager

Key skills