Key skills
CRMProduct ManagementCommunicationAccount ManagementSales
About this role
Role Overview
- first point of contact for (prospective) SMB customers
- provide comprehensive information about the benefits and possibilities of partnering with ProvenExpert
- guide customers throughout the entire customer journey
- respond to customer inquiries across various communication channels
- support customers in successfully using the platform to manage their online reputation
- handle concerns and feedback in a structured, solution-oriented and professional manner
- work closely with internal teams such as Finance, Product Management, Marketing and Sales
- develop tailored solutions based on individual requirements
Requirements
- strong understanding of customer-focused communication
- enthusiasm for actively communicating with customers across various channels
- excellent German skills and good English skills, both written and spoken
- initial experience in customer-facing roles, customer service, dialog marketing, sales or account management
- experience with CRM systems (e.g., HubSpot) is an advantage but not required
Benefits
- an international, open and appreciative working environment
- flexible working hours in a hybrid model (office in Berlin with the option to work from home on certain days)
- modern work environment and freedom to choose your hardware
- scope to implement your own ideas and actively contribute to the development of our platform
- opportunities for personal and professional growth