Role Overview
__Summary:__SP6, a fast-growing cybersecurity Professional and Managed Services organization, is seeking an experienced Project Coordinator to support the successful delivery of client engagements. In this role, you will help manage customer-facing projects, coordinate cross-functional teams, and ensure strong client relationships throughout the project lifecycle.
How You’ll Drive Success:
Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project:
- Kick-off
- Delivery and reporting
- Closeout
- Hand-off to accounting
As a Project Coordinator at SP6, you will be responsible for working with SP6 engineers, external customers and other internal team members, including sales, to help drive successful customer engagements. This is a diverse role that will include:
New Client On-Boarding
- Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers
- Schedule new customer kick-off meetings
- In kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)
- Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables
Project Oversight
- Monitor project progress through review of Daily Status Reports produced by consultants
- Ensure that project deliverables are met
- Escalate issues as needed, whether with internal SP6 team members or external customers
- When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met
Project Closeout and Reporting
- Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)
- Email and collect Customer Satisfaction (C-Sat documents)
Cross Department Communication
- Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams
Process Improvement
- Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience
- Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.
Requirements
To Be Successful:
- 2+ years of experience in Project Coordination or Project Management
- 2+ years in a product/services IT Company.
- Experience working with leadership at Enterprise companies.
- SIEM knowledge is preferred. (Splunk is even better!)
- High attention to detail and organization skills
- Highly customer oriented with a track record of building successful relationships
- Self-starter with strong presentation skills and good verbal communication skills
- Thrives in a multi-tasking environment and can adjust to dynamic situations
- Effective communication skills to both internal and external teams
- Great elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendations
- Excellent business acumen**
Tech Stack
Benefits
Why SP6?
- Recognized as one of North America’s top professional service partners
- Company-paid Splunk training and certification, both initial and ongoing
- Exposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with Splunk
- Excellent technical leadership and collaboration with team members that, like you, are passionate about Splunk
- Competitive salary
- 100% employer-paid health insurance
- 401(k) with company match