Provide on-site user support for IT-related issues.
Perform preventive and corrective maintenance on desktop and laptop hardware.
Provide basic support for data and voice network infrastructure.
Configure Microsoft networks and network devices.
Install, configure, and update operating systems and corporate software.
Assist in identifying and resolving network connectivity issues (Wi-Fi and wired).
Help configure and test equipment such as switches, routers, and access points.
Log service requests in the ticketing system and follow up until resolution.
Follow internal procedures and help maintain the IT inventory.

Completed technical or higher education, recognized by MEC/SISTEC, in Computer Science, Electronics, Electrotechnics, or related technological fields.
Knowledge of desktop and laptop hardware.
Basic knowledge of data and voice network infrastructure.
Understanding of Microsoft network configuration and network device setup.
Ability to install and configure operating systems and software.

Company-subsidized Health Plan for the employee.
Option to include dependents in the Health Plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in the Dental Plan with payroll deduction.
Meal allowance or food voucher.
Transportation voucher (optional).
Impact & Care
Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
Gympass
Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll).
Option to include dependents on Gympass
Wellhub (up to 3 dependents
paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
Agreement with SESC for the employee and dependents.
Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
Group life insurance.

Junior IT Support Technician

Key skills