Management of inbound and outbound phone calls and email correspondence in response to any inquiries, questions, or other follow up in a professional and helpful manner.
Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.
Resolve inquiries and issues efficiently, with empathy and care, creating positive interactions at every stage.
Take full ownership of customer requests, following up promptly until resolution is achieved.
Collaborate closely with internal teams (Sales, Logistics, Finance) to deliver accurate and timely responses.
Proactively identify, escalate, and follow up on priority issues or potential risks.
Contribute to continuous improvement initiatives, sharing feedback and ideas to enhance processes and the overall customer journey.
Accurately document customer interactions, feedback, and solutions in the CRM system.
Prioritize projects/responsibilities and other duties as assigned.

Fluent in French and English (spoken and written); Portuguese or Spanish is a strong plus.
Excellent communication and interpersonal skills, with a customer-first mindset.
Strong problem-solving skills and a proactive, “can-do” attitude.
Ability to work independently with responsibility, ownership, and attention to detail.
Well-organized with strong time management skills.
Experience with CRM systems; knowledge of Salesforce and SAP is highly desirable.
Team player with a positive attitude and a genuine passion for helping others.
Ability to plan, organize and manage set-backs.

Creemos que la diversidad es nuestra mayor fortaleza, ya que logramos los mejores resultados a partir de una amplia variedad de puntos de vista y enfoques.
Nilfisk está firmemente comprometido con el crecimiento y la sostenibilidad en todo lo que hacemos.

Customer Care Agent

Key skills