Enterprise Applications Support Analyst

Role Overview

• Serve as Level 1 support for all enterprise applications, including SAP, Move-IT, and document management platforms.
• Perform routine administrative tasks in SAP (e.g., user management, basic configuration), Move-IT, and document management systems.
• Monitor application performance and escalate issues to Level 2/3 support when necessary.
• Assist with onboarding new users and managing access permissions across applications.
• Support integration and connectivity troubleshooting between applications.
• Maintain accurate documentation for processes, configurations, and user guides.
• Collaborate with internal IT teams and external vendors for issue resolution.
• Provide training and guidance to end-users on application functionality.
• Participate in application testing during upgrades or new deployments.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in IT support or application administration.
• Familiarity with SAP systems and basic administrative tasks.
• Knowledge of Move-IT and document management platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.