Strong experience in eliciting and detailing complex requirements, conducting stakeholder interviews, modeling processes, and defining business rules in a structured manner.
Extensive experience in supporting critical systems and providing Level 2 support, with the ability to analyze high-complexity incidents, interpret logs, validate data, identify root causes, and guide technical solutions.
Proficient in functional analysis within distributed and integrated environments, understanding end-to-end flows, API integrations, and impacts on satellite systems.
Proficient in using Jira for work organization and management: writing stories and epics, defining acceptance criteria, refining with technical teams, prioritizing, and tracking the delivery cycle.
Ability to perform data analysis using intermediate/advanced SQL queries to support diagnostics, validate system behavior, and perform comparative analyses.
Experience creating high-level functional documentation such as business flows, detailed specifications, operational manuals, decision matrices, and impact maps.
Understanding of functional architecture, integrations, communication patterns and protocols, enabling discussions with architects and developers.
Practical knowledge of Agile methodologies, actively contributing to planning, refinement sessions, and functional decision-making.

Ability to lead functional workstreams and drive discussions with executives, business areas, operations, and technical teams, ensuring alignment and clarity in critical contexts.
Highly analytical and structured profile, with a systemic view and the ability to decompose complex problems into smaller parts, prioritize root causes, and propose pragmatic solutions.
Excellent written and verbal communication, able to adapt messaging to the audience — from operational users to technical teams and management levels.
Autonomy to make functional decisions based on data, business rules and operational impacts, taking ownership of the resulting deliverables.
Strong crisis management skills, able to operate under pressure, organize investigation threads, consolidate information and coordinate efforts to restore services.
Proactive in proposing continuous improvements to processes, requirements, governance and operating models, contributing to sustainable system evolution.
Ability to mediate conflicts, negotiate scope and reconcile the interests of multiple stakeholders, always focused on business value and product integrity.
Ongoing interest in learning about the capital markets, keeping up with regulatory, operational and technological changes.

🌱 Holistic Well-being: Your well-being matters. We take care of you and your loved ones with comprehensive health plans, because a healthy team is a team that transforms.
🚀 Development and Growth: Your career doesn't stop. At Topaz, #Evolution is constant. Through training programs and daily challenges, we give you the tools to unlock your full potential.
⚖️ Flexibility and Balance: We believe in balance. Enjoy the flexibility you need to perform at your best with our hybrid work model and a day off on your birthday to celebrate as you deserve.

Business Analyst

Key skills