Serve as the first point of contact with Clients and Prospects, presenting in a warm and professional manner as an ambassador of SOTI
Take ownership and responsibility for all customers in the account database, focusing on growing the account's scope and value
Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
Collect customer information and provide product information directly to customers and SOTI partners
Provide feedback from customers to appropriate personnel within SOTI
Plan effective sales campaigns and target existing accounts to proactively grow accounts and extend revenue
Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
Maintain regular contact with key influencers and build and strengthen customer relationships
Manage pipeline and forecast accordingly
Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc.), to support the sales strategy
Maintain in-depth product, industry trends, and technical knowledge

1+ year experience in a high volume B2B sales or renewals role ideally within technology
Experience in Salesforce is desirable
Passion for technology and aptitude to learn new technologies
Strong phone presence and experience in a high-volume customer interaction environment
Proficient interpersonal, communication, and computer skills
Basic knowledge of mobile technology – Desirable
Ability to excel in a team-oriented, collaborative, and fast-paced environment
A self-starter with a high degree of initiative, a can-do attitude, results, and a goal-driven mindset
Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Attention to detail in all work areas with strong problem identification and problem resolution skills
Excellent communication skills in English
Proficiency in additional languages would be a strong asset.

Inside Sales

Key skills