Senior People Relations Partner

Role Overview

• Provide consistent, tactical team member relations consultation to managers and team members to resolve team member issues and advise on team member conflict resolution, disciplinary action and/or termination in adherence with all local, state, federal and international laws and regulations.
• Own and manage all terminations for all worker types to include the handoff of disciplinary issues and performance issues to result in involuntary termination from HR Business Partners and managers to the voluntary resignations.
• Responsible for the offboarding process to include but not limited to initiating workflows and form triggers to fully process all termination types for all worker types.
• Serves as the involuntary termination expert to understand compliance in all countries and for all worker types to ensure we successfully and accurately process terminations, to include team member negotiations, notifications, and documentation.
• Conduct HR related investigations to ensure that team member issues are resolved in adherence to all company policies and procedures and local, state, and federal regulations and manage resolution by providing recommendations to management and HR Business Partners as appropriate.
• Analyze and interpret data to monitor team member relations trends in order to aid management in addressing the trends proactively.
• Liaise directly with Legal, People Operations, HR Experience, Payroll, HR Business Partners, and People Success to build processes to support processing, administering, facilitating, and otherwise delivering compliant conflict resolution and terminations.
• Oversee Jira and other tools and tickets for compliance reporting assigned to the People team or related to team member relations issues, conflict, internal investigation, policy compliance, or other allegations for which team member relations issues up to and including termination may result.
• Create and manage standard operating procedures for investigations to include conducting fair, neutral, and timely investigations in accordance with company policies and procedures and federal/state/international laws and regulations.
• Partner with People Success to create and deliver guidance and training to managers in handling of team member relations matters to include but not limited to company policy interpretation, ability to handle team member conflict resolutions, manage disciplinary actions and compliant termination guidance.

Requirements

• Minimum 5+ years of relevant experience in team member relations, employment law, people support, people operations, HR compliance, HR Generalist type of roles with direct exposure to, and responsibility for, investigations and terminations.
• Ability to conduct sensitive investigations and identify violations of federal, state and local regulations and/or violations of company policies and procedures
• Strong organizational, analytical, and negotiation skills
• Strong conflict resolution skills and ability to remain impartial during investigations
• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to handle confidential information appropriately
• Ability to work independently with minimal supervision
• Ability to upskill and train on technology and functional aspects of case management systems, HRIS, compliance tools, etc.
• Ability to work independently with minimal supervision
• Flexibility to operate successfully and excel in a hyper growth, ever changing, fast-paced environment
• Capable of multitasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Proficiency in Google Suite required
• Knowledge of employment law, specifically regarding team member conduct and terminations in USA, Canada, Germany, Netherlands, and United Kingdom or other countries with ability to learn and leverage internal knowledge bases to facilitate compliant investigations and terminations
• Ability to travel internationally for offsites and events.
• Strong desire and preference to work in a fully remote, global environment and not in an office.

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access