Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack
Facilitate customer-facing workshops and discovery
often with our customer’s technical team to understand technical use-cases, integration points and business outcomes
Develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders
Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack
Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Achieve key performance metrics and goals

5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space
Sound understanding of at least one object oriented programming language such as: Java, Javascript, Node.js, SQL, Python
Interest, Educational Background or Delivery Expertise in Generative AI technologies
Hands-on proficiency with data exchanges and API's
Excellent written and verbal communications skills
Excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts
Experience collaborating with the customer and resolving technical problems for them
Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale
Bachelor's degree in a technical discipline or additional experience required

Technical Success Architect

Key skills