Manage and resolve technical support requests across hardware, software, and applications
Apply strong knowledge of IT systems, infrastructure, and troubleshooting
Ensure high customer satisfaction through professional communication
Contribute to a stable IT environment through organized task management

Holds post-secondary IT education with 2–4 years of service desk experience
Certifications such as A+ and HDI are considered strong assets
Solid technical proficiency across Windows, macOS, Microsoft Office, networking fundamentals, remote tools, and software deployment platforms
Clear communication with users of all technical levels
Strong analytical and organizational skills to troubleshoot issues
Ability to adapt quickly to new technologies and maintain a learning mindset

Technical Support Analyst

Key skills