Sales Support Representative, SLED

Role Overview

• Provides support to Account Manager and customers during the order fulfillment process
• Handles incoming calls and assists on calls when needed
• Places orders for the Account Manager
• Follows up as needed on orders to ensure satisfactory delivery
• Prepare quotes, research customer product questions, and assist with bids
• Handles all aspects of order preparation
• Serves customers at the highest level in order to assist in closing any potential sales
• Assists the Account Manager with stock, credit, and shipping issues, as well as open/backlogged orders

Requirements

• Intermediate to advanced Microsoft Office knowledge
• Organized with the ability to multitask and manage priorities
• Effective written and verbal communication skills
• Adaptable with the ability to switch tasks based on shifting priorities
• Excellent written communication skills with the ability to compose professional business communications via email
• Excellent verbal communication skills
• Detail-oriented with item-by-item focus, meticulous attention to detail
• Ability to work both independently and in a team environment
• Ability to provide exceptional customer service to our customers
• Ability to build effective relationships both internally and externally

Benefits

• Financial, emotional, and physical support resources
• 401k plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Generous paid time off including vacation, sick time, Wellness and Volunteer Time Off days