design the end-to-end trial and activation experience from sign-up through a customer’s first successful interactions with Jobber
shape how new customers discover and understand the product, exploring key features and workflows during trial
partner with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences
define how AI-powered recommendations and insights show up in helpful and transparent ways
use qualitative and quantitative insights to understand new customer behavior and improve early adoption
lead design work that connects marketing, sign-up, onboarding, and in-product experiences into a cohesive journey
translate complex workflows into clear, approachable experiences for small business owners
create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI
collaborate with Content Design and Design Systems to create guidance and cohesive patterns
advocate for high-quality design and contribute to raising design standards across the team
mentor and collaborate with other designers to strengthen design thinking

5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences
strong product thinking and ability to connect customer needs, business goals, and technical constraints to thoughtful design decisions
understanding of the early customer journey and ability to design experiences that quickly showcase value
comfortable with experimentation, testing, funnel thinking, and using product and behavioral data
strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product
highly proficient in Figma and confident in modern design workflows (including FigJam, ChatGPT, Cursor)
experience working with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality experiences
ability to shape product direction, especially in ambiguous spaces
experience or strong point of view on designing personalized or AI-assisted product experiences
ability to move with speed and good judgment
strong communication skills for facilitating design reviews and advocating for high standards
experience mentoring other designers and promoting design thinking and customer empathy

equity rewards
annual stipends for health and wellness
retirement savings matching
extended health package with fully paid premiums for body and mind
dedicated talent development program that includes career coaching and opportunities for career development

Senior Product Designer, Customer Experience

Key skills