Human Resources Operations Coordinator

Role Overview

• Provide employees with front-line HR support, guidance, and troubleshooting across HR topics. Including HR programs & policies, timesheets and pay, benefits, and onboarding & offboarding, while successfully conveying complex HR information in a clear and understandable manner.
• Coordinate the escalation and resolution of advanced employee issues across Payroll, Total Rewards, IT, and HRBP teams, while ensuring all parties are aligned and updated along the way.
• Collaborate with cross-functional teams to develop “self-service” knowledge content for employees to access via MyParamount and ServiceNow.
• Support the onboarding process for all incoming employees. Including freelance employes. This includes ensuring all onboarding requirements are met in a timely manner, logistics are coordinated across TA Ops, HR Data, Tech, and Facilities teams, and employee & manager have a smooth experience.
• Manage end-to-end employee offboarding by guiding employee and manager through all necessary tasks and logistics. This includes supporting with logistical questions across Payroll, Benefits, Facilities, and IT, conduct exit interviews as required, and ensure system and Payroll offboarding is transacted in a timely manner.
• Manage employee data changes and job requisition requests. Partner across HRBPs, Compensation, Finance, and the HR Data Team to ensure transactions are approved and executed promptly and with accuracy.
• Support the team’s HR operations specialist in preparing annual EEO reports for all CBS Television Stations. This involves collecting required documentation, verifying completion of trainings and job fairs, and assembling initial report drafts for review with the compliance team.
• Support HRBPs with reporting requests. This includes maintaining organizational charts, headcount files, and census reports for HRBPs, as well as coordinating more complex reporting requests with the appropriate specialist teams.
• Collaborate with HR Data team on regular data audits to ensure overall data quality and accuracy for your client group.
• Support HR Operational projects, aiming to drive HR process efficiency as well as employee experiences with HR. Partner with HRBP teams on client specific projects and tasks, as required.

Requirements

• 2+ years of experience in a customer service, HR or administrative role (internships will be considered)
• Working knowledge of topics across HR functional areas. This includes Benefits, Talent Acquisition, Learning & Development, Organizational Development, HR Systems/Operations, HR Compliance, and Payroll.
• Experience with Microsoft Office suite.
• Experience with HRMs and/or Customer Service platforms – SuccessFactors, SalesForce, ServiceNow, a plus.
• Problem-solving skills; think critically about problems and know how to leverage your resources to package solutions.
• Proficient client facing / interpersonal skills and passion for delivering positive experiences and building relationships with teams and partners.
• Demonstrated ability to thrive in a dynamic, complex, and ambiguous environment with quick deadlines and shifting priorities.
• Ability to assess processes within a cross-functional organization, proficient at prioritizing new and improved processes.
• Ability to work autonomously, as well as within a collaborative team setting.
• Comfortable collaborating with senior HR and business leaders.

Tech Stack

• ServiceNow

Benefits

• medical
• dental
• vision
• 401(k) plan
• life insurance coverage
• disability benefits
• tuition assistance program
• PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement