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Sales Supervisor at DiscountMugs | JobVerse
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Sales Supervisor
DiscountMugs
Remote
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Sales Supervisor
Philippines
Full Time
1 hour ago
No Sponsorship
Apply Now
Key skills
Leadership
Communication
Problem Solving
About this role
Role Overview
Coach and motivate call center representatives as they field calls from clients.
Hire employees and assist in the training process, ensuring every agent is well prepared.
Monitor agent performance, provide ongoing coaching opportunities, and answer questions.
Ensure agents understand and comply with all contact center objectives and policies.
Identify operational issues and suggest improvements.
Prepare reports and analyze data to assist management with contact center goals.
Work with supervisors and management team members to support agents.
Requirements
High School Diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Apply Now
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