Sales Supervisor

Role Overview

• Coach and motivate call center representatives as they field calls from clients.
• Hire employees and assist in the training process, ensuring every agent is well prepared.
• Monitor agent performance, provide ongoing coaching opportunities, and answer questions.
• Ensure agents understand and comply with all contact center objectives and policies.
• Identify operational issues and suggest improvements.
• Prepare reports and analyze data to assist management with contact center goals.
• Work with supervisors and management team members to support agents.

Requirements

• High School Diploma or equivalent, but more education, especially in management, is preferred.
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.