Key skills
CRM
About this role
Role Overview
- Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders
- Effectively run project meetings and follow up with identified Risks, Issues and/or Action items.
- Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers
- Effectively create project artifacts and documentation.
- Effectively communicate with internal and external stakeholders.
- Coordinate project portfolio wide initiatives for the enhancement and improvement of professional services projects
- Build on any prior experience with project/process management and apply it to the Five9 methodologies
- Conduct day-to-day operational and tactical aspects of multiple Implementation projects
- Collaborate with associated internal team members to ensure a streamlined implementation of all products
Requirements
- Minimum of 2-3 years experience in project related management, planning or coordination
- Experience working in a dynamic, fast-past environment
- Customer Service environment or Call Center industry experience desired
- Exposure to CRM (Custom Relationship Management) and Lead Management solutions desired
- Desire to learn how to manage multiple projects of varying complexity simultaneously while provided training and management oversight
- Ability to work in a remote environment
- Highly inquisitive
- Excellent verbal and written skills
- Willing to travel on occasion
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.