Lead development of strategic initiatives such as building staffing, forecast, and future demand models
Lead the development and refinement of staffing models that support large-scale survey data collection, including field interviewing, call center operations, and multi-mode designs
Collaborate with project leadership, field operations, and Talent Acquisition to align staffing plans with project requirements, client expectations, and organizational capacity
Manage recruiting and retention planning for data collection staff, including interviewers, supervisors, and field support personnel
Oversee vendor-supported hiring, ensuring performance alignment, shared metrics, and coordinated workforce strategies
Prepare and review project staffing budgets, including labor, training, travel, equipment, and related operational needs
Produce internal reports summarizing staff performance, productions trends, risks, and operational issues
Maintain historical production and staffing data to support institutional knowledge, forecasting, and strategic planning
Develop, document, and enhance operational best practices, including Standard Operating Procedures (SOPs) that address both current needs and emerging data collection challenges
Ensure staffing processes meet quality, productivity, and compliance standards across all modes of data collection

Minimum bachelor’s degree and 15 years of staffing, data collection, or survey research experience or equivalent combination
Minimum 3 years of experience working in or with organizations conducting large-scale field and telephone data collection is strongly preferred
Minimum 5 years of experience analyzing workforce capacity, forecasting talent needs, and aligning staffing strategies with organizational objectives
Ability to build strong working relationships with internal partners and external vendors
Strong decision-making skills, including resource allocation and performance management
Understanding key HR processes (recruiting, onboarding, employment status, and personnel management)
Experience with budget management, cost estimating, and evaluating cost drivers
Proficiency with Microsoft Word, Outlook, PowerPoint, Excel, and data/reporting tools
Strong attention to detail, organization, and ability to manage multiple priorities simultaneously

Senior Manager, Data Collection Staffing Strategy – Workforce Planning

Key skills