Own end-to-end renewal management for a defined ARR portfolio.
Drive proactive renewal engagement using standardized tiered cadences (T-x).
Be accountable for portfolio-level GRR, renewal rate, and forecast accuracy.
Identify renewal risks early and orchestrate mitigation plans with Sales and CSM.
Act as the primary renewal contact for customers/sales, ensuring clarity, predictability, and value-focused communication.
Position renewals as strategic lifecycle conversations rather than transactional events.
Anticipate risks, objections, and contractual complexities well ahead of renewal dates.
Support lifecycle reviews and QBRs for strategic and at-risk accounts.
Work within the RAM–Sales–CSM collaboration model to ensure alignment and clarity.
Identify expansion signals during renewal conversations and coordinate handoff to Sales or Channel Managers.
Partner with RAM Ops on data quality and reporting improvements.
Maintain accurate renewal pipelines and forecasts in SFDC.
Ensure contracts, pricing logic, and renewal documentation are consistently captured.
Support the transition to a single source of truth for renewals and ARR reporting.
Actively use GenAI tools to improve productivity, insights, and customer communications (e.g., summaries, drafting, analysis).
Identify opportunities to streamline processes and improve the renewals playbook.
Participate in Lean initiatives for continuous improvement.

8+ years of experience in renewals, account management, commercial operations, or customer-facing roles in B2B software or SaaS.
Experience managing recurring revenue or contract-based customer relationships.
Strong analytical, organizational, and communication skills.
English: Mandatory (business fluent), a second language is desirable– French or German.
Availability to travel: up to 5-10%.

Renewals Account Manager

Key skills