Build long-term relationships with your client base and add value in every interaction
Identify and qualify customers for upselling and cross-selling opportunities and independently conduct product demos
Identify customer issues, advise on escalations, and provide solutions to minimize churn
Manage customer contract renewals, prepare proposals, and negotiate pricing
Track customer issues and needs and provide feedback to improve customer satisfaction (e.g., NPS)
Make a decisive contribution to the ongoing development of our products and work cross-functionally with teams such as Sales, CSM, Product, and Marketing

You have at least 2–3 years of experience in a sales-oriented role, for example as an Account Manager, Sales Manager, or in Customer Success.
You are an active listener with strong empathy, enabling you to consistently find the best solutions for your customers
You are excited to help customers from a wide range of companies and industries get the most out of Circula’s products
You are willing to question existing processes and contribute new ideas to optimize the account management process
Communication is your passion. You have excellent written and verbal communication skills in German (C2 level) and English.

VSOP: Benefit financially from Circula’s success — with our virtual stock program you’ll participate in the company’s growth
Our in-house benefits: Enjoy Circula’s meal, internet, and mobility allowances of up to €200 per month
Flexible working: Decide how often you want to work from home or from one of our offices in Berlin, Leipzig, or Düsseldorf. (Or fancy a workation?)
Professional development: Use your annual budget of €1,500 for books, conferences, courses, and more
Free Urban Sports Club membership: Stay fit and healthy with the sports you love
Positive and open culture: We love connecting at team and company events

Senior Account Manager

Key skills