Technical Support Specialist
United States
Full Time
2 hours ago
No Visa Sponsorship
Key skills
SaaSCommunication
About this role
Role Overview
- Serve as the primary point of contact for technical issues via phone, email, and interactive chat
- Diagnosing and resolving technical issues through troubleshooting
- Providing clear, practical advice to help resolve problems effectively
- Maintaining accurate records of technical issues and resolutions
- Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs
- Write and maintain API & Integration documentation and implementation best practices
Requirements
- 2-3 years in a similar role/experience, preferably in a SaaS environment
- Passionate and empathetic about customer service
- Experience working with APIs and configuring integrations between platforms
- Independent self-starter
- Strong written and verbal communication skills
- Quick learner with technical aptitude
- Flexible and adaptable
Benefits
- Work in a dynamic environment
- Remote-first work environment
- Opportunities to develop your skills or to learn new things with training