Build and maintain customer relations by providing product information, contract service information, and product & contract service pricing to customers
Promote company products and services, engage in customer outreach, and conduct market research to assist in creating and implementing growth strategies
Manage new and existing customers within territory via email/phone inquiry assistance, lead qualification and outreach, sales quotations, and overall customer experience
Identify and cultivate opportunities through market research and customer interactions
Act as scientific liaison to academic labs, government agencies, and business leaders to maintain and expand relationships
Act as a liaison between account partners and internal teams such as Sales & Marketing, Customer Service, Project Management, Supply Chain, and Chemistry/Operations to ensure seamless information flow and execution
Attend and support industry conferences, trade shows, and partner events as needed to represent the company and strengthen customer relationships
Compile input from customer-facing groups, customer feedback, and market knowledge to provide suggestions on improving existing product lines and developing value-add products and services
Assist with planning and implementing growth strategies in the domestic US
Provide periodic updates and/or reports on territory activities

Bachelor’s degree in a scientific discipline (biology, chemistry, biochemistry preferred) or related business/technical field
Two years of customer service or sales experience preferred
Proficient in Microsoft Windows, Excel, PowerPoint, CRM platforms, and general business software
Excellent written and verbal communication skills; ability to convey information clearly to both technical and non-technical audiences
Highly organized, detail-oriented, and capable of prioritizing multiple ongoing projects independently
Reliable and team-oriented with strong follow-through and a customer-focused mindset
Ability to travel to tradeshows and conferences, limited overnight travel may be required
Must possess and maintain a valid driver's license
Availability to work a remote schedule during normal business hours
Demonstrates Cayman’s Core Values – Integrity, Collaboration, People, Learning and Excellence

Associate I, Business Development

Key skills