Directly manage, coach, and motivate a team of Inside Sales Representatives
Set clear performance expectations across activity, quality, and outcomes
Run daily/weekly performance rhythms (stand-ups, 1:1s, call reviews, pipeline checks)
Identify performance gaps quickly and implement targeted coaching or corrective action
Support hiring, onboarding, and ramping of new team members as the function scales
Own day-to-day execution of outbound telesales activity (calls, follow-ups, qualification)
Ensure consistent application of ICP criteria and qualification standards
Monitor call quality, messaging, objection handling, and meeting conversion rates
Track and report on key KPIs (activity, contact rates, meetings booked, pipeline created, conversion)

Proven experience managing an inside sales or telesales team in a B2B environment
Strong coaching capability
able to improve performance through observation and feedback
Hands-on leadership style; comfortable being close to the detail
Experience scaling or professionalizing an inside sales function is a strong plus
Confident using CRM and performance data to manage outcomes
Clear, direct communicator with high standards and low tolerance for ambiguity.

Inside Sales Manager

Key skills