Provide on-site and remote technical support for Stago instruments and systems
Foster strong relationships with customers by actively listening and maintaining professionalism throughout service interactions
Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly
Perform installation, maintenance, and repairs to ensure optimal performance of Stago systems
Provide supplemental on-site training to end users and laboratory personnel
Provide ongoing updates and consistent communication with customers until full resolution of their issues

High School or (GED) required
Associates Degree or Certificate from Technical School a plus
Bachelor’s from 4 year college or university preferred
3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required
Valid Driver's License
Strong technical troubleshooting and problem-solving skills
Excellent customer service and communication skills
Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS
Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment
Willingness to travel extensively within the assigned territory and occasionally beyond

Field Support Engineer

Key skills