Provide technical support for the team, including troubleshooting software, hardware, and network issues.
Employee access management to our single sign-on directory and Mobile Device Management setup and troubleshooting
Providing first-line technical support for internal team members' tickets on laptops, VPNs and system access.
Assign and escalate tickets to a higher level where tickets cannot be resolved at a first-line level.
Updating documentation and automations to make them as easy to use for team members as possible
Maintain an accurate asset register for all company hardware.
Keep all hardware organised and secure within the office premises.
Managing technical office equipment including AV setups, printers, networking and internet service.
Be responsible for the security and storage systems in the office.
Liaise with third party suppliers in relation to IT services.

Some customer-facing work experience (perhaps in retail or a contact centre), AND an interest in coding and working in tech
Demonstrated ability to learn and pick up new things across a range of technical areas
Some experience administering Windows or macOS devices remotely
An interest in tech and potentially progressing into an engineering role as you grow
if you’ve done some Python, Go or JavaScript before, that’s fantastic, but any language is great.

Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
Workplace pension scheme
We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £33,000 .
Private medical insurance (medical history disregarded)
Employee Assistance Programme
Cycle to work scheme
Season ticket loan
Free ChipX subscription for UK-based employees
28 days holiday plus bank holidays, plus the days between Christmas and New Year
Annual training budget for courses, workshops, or conferences to help you advance your career.
£30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
Company laptop
Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup

Technical Support Engineer

Key skills