Provide advanced technical and project support for Globalstar’s Gateway Systems
Interface with all technical departments to provide project, troubleshooting, and repair support
Focus on supporting Gateways during incidents and downtimes
Maintain system uptime and preserve all elements of the Service Level Agreements (SLA)
Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data
Collect data and perform validations and verification on existing and new systems
Operational software and product test support
Take ownership of projects, identify and create new processes to optimize network performance
Conduct proactive system performance analysis (tracking and monitoring)
Cross train others in the department
Provide training on all duties to other departments
Diligently work to resolve all assigned tickets
Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures
Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment
Support SMEs by providing insight based on lessons learned during work on operational tickets

Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
A minimum of 5 year’s experience preferred with applicable skills/competencies
Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
Possess a clear understanding of satellite-based communication
Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
Preferred
Significant experience with large technical projects
Experience in applicable satellite communications industry or military experience working with wireless communications networks
Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
RF analysis/measurement experience
Familiarity with Linux based OS, data collection and presentation software
Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
Experience with Power BI
A clear understanding of datasets for wireless communication systems
Procedural writing skills and experience an asset

Gateway Engineering, Support Engineer

Key skills