Manage full-cycle recruitment for User Operations roles, including identifying talent needs, managing the recruitment process, and negotiating offers.
Partner deeply with User Operations leaders to develop targeted hiring strategies across Trust & Safety, Support, Technical Support, and Risk functions.
Own and drive top-of-funnel talent strategy—proactively sourcing, engaging, and converting high-quality candidates in these domains.
Build and maintain strong pipelines for high-volume and specialized roles within User Operations.
Ensure an outstanding candidate experience by representing OpenAI professionally and upholding our commitment to diversity and inclusion in all hiring practices.
Collaborate with internal teams such as HR, Legal, and Compensation to ensure compliance and operational excellence throughout the recruitment lifecycle.
Utilize advanced sourcing strategies and tools to attract and engage top-tier candidates, with a focus on enhancing diversity within our teams.
Provide expert guidance to hiring managers on interviewing best practices, candidate evaluation, and market insights specific to User Operations talent.

7+ years of full-cycle recruiting experience, particularly within in-house environments at high-growth companies.
Strong experience hiring for User Operations, Trust & Safety, Support, Technical Support, or Fraud & Risk organizations.
Demonstrated success in building and managing top-of-funnel pipelines through advanced sourcing strategies.
Excellent communication skills and the ability to engage effectively with diverse teams and stakeholders across cultures.
A high level of adaptability in fast-paced, evolving environments—balancing strategic vision with hands-on execution.
A continuous improvement mindset and the ability to evolve processes to meet global hiring needs.
Proficiency with ATS and sourcing platforms such as Ashby, LinkedIn Recruiter, and other modern recruitment tools.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Recruiter, User Operations

Key skills