Work the IT support queue and provide Tier 1
2 support to both onsite and remote users.
Own org-wide IT asset procurement, distribution, and logistics.
Assist managing company spend for endpoints, hardware, and other equipment.
Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.
Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.
New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
Provide SaaS telephony and mobile device configuration and troubleshooting.
Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
Lots of opportunities for challenging projects and deployment of new tech.
May require occasional work on weekends and/or holidays.
Occasional travel between Bay Area and New York office locations.
Most importantly, live our Sequoia Values day in and day out.

Bachelor's degree required, preferably in a technology field.
5 years of experience in an IT support role.
Onsite presence, 5 days a week.
Experience with endpoint management and deployment solutions
Experience with Active Directory and/or Azure AD administration.
Experience with both Windows and MacOS platforms.
Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
Strong customer service and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
English Proficiency.

Competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.

IT Support Engineer

Key skills