Key Account Manager – Public Sector

Role Overview

• Responsible for managing and developing a defined client portfolio of federal and state authorities
• Work primarily in farming (70%) and hunting (30%), building long-term, resilient customer relationships
• Strategically develop customer relationships and open up new business areas
• Close collaboration with internal teams, lead sales projects and align customer requirements with technical solutions
• Responsible for business development of assigned existing customers in the public sector
• End-to-end responsibility from acquisition through proper proposal and contract preparation to contract signing
• Full handling of customer inquiries across the sales life cycle (call-offs, mini-competitions, partner inquiries related to existing business) including No-Bid/Bid assessments
• Ensure and expand existing business (close cooperation with Delivery & Community Manager)
• Identify new business opportunities from existing accounts
• Serve as the sales contact for subject-matter experts
• Escalation management
• Ensure customer growth through targeted sales activities and stakeholder management
• Identify, develop and implement account-level measures to drive cross-selling across the DIGIT4U Group portfolio
• Develop new business to broaden our brand presence within the account
• Build and maintain customer relationships through continuous communication, especially with decision-makers at different hierarchical levels
• Responsible for onboarding productive staff, including prior coordination with HR
• Prepare customer development plans

Requirements

• Successfully completed sales training or equivalent, or a degree in Business Administration, Economics, Sales Management, Business Psychology or a related field
• Minimum 5 years of sales experience with a focus on IT solutions in the public sector
• Demonstrable success in account development (farming) and new customer acquisition (hunting)
• Strong farmer mentality with strategic vision and results orientation
• Deep understanding of public administration and a reliable network of decision-makers
• Experience with tendering and procurement processes and knowledge of common contract types in the public sector — especially in people-based services
• Good technical understanding and familiarity with project methodologies (e.g., V-Model, Scrum)
• Strong communication, sales and organizational skills
• Solid knowledge of public procurement procedures and IT trends such as register modernization and the Online Access Act (Onlinezugangsgesetz)
• Independent and detail-oriented working style with a reliable focus on the essentials
• Strong analytical and conceptual skills
• Quick comprehension and ability to learn rapidly
• Structured, self-directed working style with a hands-on mentality
• Excellent written and spoken German

Benefits

• €50 internet allowance
• €40 Spendit card
• €75 monthly contribution to company pension (bAV)
• Childcare (KITA) contribution up to €150
• 30 days vacation
• December 24 and December 31 off
• 1 Mental Health Day per year
• Intensive onboarding with insight into all business units, feedback sessions, etc.
• Highly motivated environment in a fast-growing corporate group
• Support for your professional development