Unit Manager, Professional Services – Americas Region

Role Overview

• Develop and execute strategic and operational plans for Professional Services, Project Delivery, and Technical Account Management functions; set KPIs and measurable objectives for the organization and individual team members.
• Support the pre-sales process in partnership with Sales, including developing commercial proposals, responding to RFIs and RFPs, and negotiating service scopes and terms for strategic deals.
• Build and maintain effective long-term business relationships with key stakeholders, both among customers and within Acronis.
• Manage the financial targets for the region, overseeing billings, margins, delivery quality, and customer satisfaction.
• Recruit, train, and develop top talent, fostering leadership and professional growth; set individual objectives and conduct performance reviews and career development discussions.
• Develop and maintain a dynamic resource capacity plan to scale the team in line with business growth and changing customer needs.
• Lead process improvement initiatives and drive the development of policies, procedures, service products, and tools to support efficient and high-quality delivery.
• Oversee and manage customer implementation, consulting, and premier support services, ensuring optimal engagement staffing, capacity management, and service delivery; maintain control over project schedules, budgets, risks, and deliverables to meet established KPIs.
• Lead escalation management, perform root cause analysis, and coordinate damage control as needed to resolve critical issues.
• Maintain comprehensive reporting on the status of customer engagements, achievement of organizational KPIs, and progress of key development initiatives.

Requirements

• Minimum 4 years of proven management and leadership experience in project management and/or enterprise software solutions delivery.
• Strong business and financial acumen, with a demonstrated history of achieving targets across practice management, including P&L, budgeting, forecasting, bookings, and revenue.
• Strong operational management, project management, consulting, technology, and process improvement skills.
• Proven track record in managing complex software implementation and customization projects with service providers and enterprise customers.
• Demonstrated experience in designing and delivering technically robust and competitive solutions that meet customer business objectives.
• Deep technical background in cybersecurity / RMM/ backup/ disaster recovery/ storage, with up-to-date industry knowledge in these domains.
• Project/Program Management (PMI) certification is a plus.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels, including C-level executives.
• Experience working in a matrixed technology organization, engaging with diverse internal stakeholders.
• Ability to cultivate long-term, strategic, executive-level relationships.
• Willingness and ability to travel up to 30% of the time, including international travel.
• Fluent written and spoken English required; proficiency in Spanish, Portuguese, or French is a strong plus.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Tech Stack

• Cyber Security

Benefits

• Professional development opportunities
• Remote work options