IT Project Coordinator – 12 Month FTC

Role Overview

• Review and understand customer requirements, with a view to kicking off the project within the agreed SLA.
• Execute the project plan alongside project managers, where applicable, ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and agreed timeline.
• Review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager, project manager and customer for any necessary change agreements.
• Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
• Ensure the timely tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
• Co-ordinate calls/meetings, with customers, Project Managers, and technical leads as required.
• Escalate any serious issues in a timely fashion to stakeholders, both internal and external.

Requirements

• Experience of owning and managing multiple project requirements in an efficient and controlled approach.
• Experience in a customer facing role, managing deliverables for customer and communicating with them throughout the process.
• Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer, and task information.
• Able to provide technical and delivery guidance/expertise/solutions to customers and colleagues.
• Detail oriented with the ability to follow processes as well as create well-written, informative and useable documentation.
• Nice to have: Experience in external / customer facing project coordination.
• Previous experience within an IT role

Benefits

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.