Uphold TestGorilla's behaviors and foster an inclusive, supportive culture.
Collaborate effectively with global colleagues across teams and time zones.
Conduct excellent discovery conversations and streamline onboarding to optimize Time-to-First-Value and set customers up for long-term success.
Utilize strong customer relationship management skills to cultivate deep, multi-threaded partnerships across stakeholders, ensuring strategic alignment and delivering measurable ROI.
Leverage AI tools and automated playbooks to efficiently manage your portfolio, engage customers asynchronously, and optimize your daily workflows.
Monitor customer health closely to increase deep product adoption, credit consumption and expand the use of the TestGorilla featureset across your accounts (customer maturity).
Utilize data-driven insights to identify churn risks at scale and execute swift strategies to protect Gross Revenue Retention (GRR).
Partner directly with Account Managers to not only facilitate smooth renewals but also proactively identify expansion opportunities, drive greater credit consumption, and position successful accounts to participate in case studies that support cross-selling.
Take a highly consultative approach to transform successful customers into vocal champions, leveraging their insights to contribute directly to our product roadmap and serve as strong advocates for TestGorilla.

Is passionate about TestGorilla's mission to help one billion people find their dream jobs.
Has strong written and verbal communication skills in English and Spanish.
Thrives in a fast-paced, remote-first environment.
A background in account management or customer success with a proven track record of independently managing a high-volume book of business and delivering value and ROI at scale.
You are highly tech-savvy, comfortable navigating new AI technologies, and naturally apply systems thinking to automate workflows and scale your impact.
Skilled at leading deep discovery calls, navigating difficult conversations gracefully, and simplifying complex topics into clear messaging.
A data-driven approach to identifying account risks early and proactively acting on customer health metrics.

Global Team: Join a fully remote, mission-driven team from around the world
Competitive compensation: Receive a competitive pay €15,780
€19,600 (or $18,304 – $22,736 USD) + Share Appreciation Rights (SARs)
Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
Remote work budget: €1,000 per year to help you set up your home office
Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities
Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting
Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community!
TestGorilla community groups: Join peers to build community and boost opportunities for connection, advocacy, and professional development.
Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches
Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being

Customer Success Advisor – Part Time

Key skills