Key skills
CloudGoRSaaSProduct ManagementCommunicationCollaboration
About this role
Role Overview
- Oversight of the lifecycle of assigned NET+ services, including evaluation, launch, operational management, and potential retirement
- Maintain strong operational oversight across program health, governance structures, and provider relationships
- Monitor service adoption trends and community feedback to identify opportunities for program growth and improvement
- Coordinate marketing and community engagement efforts to ensure alignment with NET+ program principles, community expectations, and contractual agreements
- Cultivate active collaboration among participating institutions to ensure NET+ services reflect the needs and priorities of the R&E community
- Facilitate Service Advisory Groups (SAGs) and working groups that guide the direction and improvement of NET+ services
- Build and sustain communities of practice where institutional leaders share experiences, best practices, and adoption strategies
- Maintain active communication channels with subscribing institutions and gather feedback to translate into actionable insights
- Serve as a primary liaison between Internet2 and commercial service providers participating in the NET+ program
- Coordinate updates to NET+ service agreements as offerings evolve, including changes to product features, pricing structures, revenue-sharing models, and go-to-market approaches
- Collaborate across Internet2 teams to ensure the success and visibility of NET+ services
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of experience in program management, product management, or technology partnership roles
- Experience working with cloud-based technologies, SaaS platforms, or enterprise software environments
- Experience working with research universities or higher education IT organizations
- Strong written and verbal communication skills with the ability to translate technical and contractual concepts for diverse audiences
- Ability to travel domestically approximately 10-15% and work with distributed teams in a remote environment
Tech Stack
- Cloud
Benefits
- medical, dental, life, vision and disability insurances
- health spending account program
- sick time
- vacation time
- tax deferred retirement plan