IT Support Technician
San Diego, California, United States of America
Full Time
7 hours ago
$23 - $28 USD
No Visa Sponsorship
Key skills
Cyber SecurityActive DirectoryCommunicationCritical ThinkingCollaboration
About this role
Role Overview
- Provide first-level technical support (in-person, phone, and remote) for all employees
- Troubleshoot and resolve hardware, software, printer, and network connectivity issues
- Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
- Support Microsoft 365, email accounts, shared drives, and collaboration tools
- Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
- Maintain IT inventory and asset tracking
- Coordinate with third-party vendors and escalate issues when necessary
- Ensure data security protocols and company IT policies are followed
- Assist with system upgrades, software installations, and patches
- Support conference room technology and video conferencing tools
Requirements
- 2+ years of IT Help Desk and/or Technical Support experience
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft 365, Active Directory, and basic networking
- Understanding of cybersecurity best practices
- Excellent troubleshooting and critical thinking skills
- Effective communication skills with a customer-service mindset
- Ability to prioritize and manage multiple requests in a challenging environment
- Preferred: Experience in apparel, retail, or corporate environments
- IT certifications (CompTIA A+, Network+, or similar)
Tech Stack
- Cyber Security