Home
Jobs
Saved
Resumes
IT Support Technician at Mad Engine Global, LLC. | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
IT Support Technician
Mad Engine Global, LLC.
Website
LinkedIn
IT Support Technician
San Diego, California, United States of America
Full Time
7 hours ago
$23 - $28 USD
No Visa Sponsorship
Apply Now
Key skills
Cyber Security
Active Directory
Communication
Critical Thinking
Collaboration
About this role
Role Overview
Provide first-level technical support (in-person, phone, and remote) for all employees
Troubleshoot and resolve hardware, software, printer, and network connectivity issues
Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
Support Microsoft 365, email accounts, shared drives, and collaboration tools
Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
Maintain IT inventory and asset tracking
Coordinate with third-party vendors and escalate issues when necessary
Ensure data security protocols and company IT policies are followed
Assist with system upgrades, software installations, and patches
Support conference room technology and video conferencing tools
Requirements
2+ years of IT Help Desk and/or Technical Support experience
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft 365, Active Directory, and basic networking
Understanding of cybersecurity best practices
Excellent troubleshooting and critical thinking skills
Effective communication skills with a customer-service mindset
Ability to prioritize and manage multiple requests in a challenging environment
Preferred: Experience in apparel, retail, or corporate environments
IT certifications (CompTIA A+, Network+, or similar)
Tech Stack
Cyber Security
Apply Now
Home
Jobs
Saved
Resumes