The Underwriting Support Specialist prepares and processes new business, renewal, and quote-related tasks while ensuring accuracy and adherence to workflow standards.
They coordinate information across multiple systems, manage high‑volume email queues, perform document handling and quality checks, and serve as a key communication point for underwriters and agents.
This role supports efficient underwriting operations by maintaining accurate documentation, resolving exceptions, and meeting service-level requirements.
Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies and renewal policies in accordance with the corporate workflow.
Process new and renewal prepping requests within authority.
Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks.
Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs.
Pull Workers' Compensation reports for applicable states and transfer to Onbase.
Monitor, import and complete all necessary actions on incoming emails.

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits
Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal Insurance Discount

Underwriting Support Technician

Key skills