Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of departments
Coaching and development of all staff performing functions
Implementing short and long-term plans and objectives to improve customer service
Provide leadership and contribute to the revenue cycle and organizational goals
Work closely with the Director of Patient Access to align processes and procedures
Manage operations for the admitting, registration, and financial services departments
Assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions
Managing Financial Service Representatives and ensuring proper accounting processes are followed
Develop and manage departmental staffing needs
Prepare monthly reports as requested
Establish departmental goals with the staff to optimize performance and meet organizational and financial goals
Collect, interpret and communicate performance data using various tools and systems
Collaborate with internal and external customers.

Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.

Manager, Patient Access

Key skills