VP, Partnership Success

Role Overview

• Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
• Act as the primary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
• Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
• Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions.
• Own and lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication.
• Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value.
• Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
• Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.
• Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
• Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.
• Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow‑up actions.
• Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.
• Lead, coach, and develop AVPs and senior leaders, building a strong executive bench and succession pipeline .
• Model and reinforce the Ensemble Difference values consistently—especially in high‑pressure or escalated environments.
• Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
• Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.

Requirements

• Extensive experience leading enterprise‑level client partnerships and/or complex revenue cycle operations in a healthcare environment.
• Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders.
• Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios.
• Comfort operating in a high‑travel executive role (~75% nationwide).
• Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes is preferred.
• Experience leading senior leaders and building scalable operating models is preferred.
• Strong background in structured governance, performance management, and executive communication is preferred.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.