Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
Act as the primary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions.
Own and lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication.
Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value.
Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.
Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.
Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow‑up actions.
Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.
Lead, coach, and develop AVPs and senior leaders, building a strong executive bench and succession pipeline .
Model and reinforce the Ensemble Difference values consistently—especially in high‑pressure or escalated environments.
Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.
Requirements
Extensive experience leading enterprise‑level client partnerships and/or complex revenue cycle operations in a healthcare environment.
Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders.
Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios.
Comfort operating in a high‑travel executive role (~75% nationwide).
Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes is preferred.
Experience leading senior leaders and building scalable operating models is preferred.
Strong background in structured governance, performance management, and executive communication is preferred.
Benefits
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.