Senior Client Success Manager

Role Overview

• Own and manage a portfolio of high-value B2B clients
• Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients
• Drive continuous improvement of client records and operational workstreams within Salesforce CRM
• Represent WES externally at conferences, webinars, and client visits

Requirements

• Bachelor's degree in business, public administration, education (or related)
• Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement
• Expertise in Salesforce CRM
• Proven experience with executive-level business reviews
• Highly skilled in navigating matrixed organizations

Benefits

• Health insurance
• Flexible work arrangements
• Professional development
• Paid time off
• Wellness programs