Manager, Ticket Operations

Role Overview

• Serve as the primary point of contact for all VIP and hospitality ticketing workstream — keeping clients informed on timelines, formats, delivery, and access
• Assist with strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assets
• Manage end-to-end operations for VIP ticketing — from initial planning to post-event reconciliation and reporting
• Lead event builds in collaboration with promoters, ticketing providers, and third-party partners — focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guests
• Assist with programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offerings
• Align ticketing strategy with overarching client package goals
• Build and maintain strong relationships with global partners
• Optimize backend tools and systems to support high-level service, detailed reporting, and operational efficiency
• Be the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiences
• Lead real-time decision-making and troubleshooting when VIP access or ticketing issues arise
• Provide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpoint
• Coordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flows
• Work cross-functionally with internal teams — finance, legal, guest services, analytics — to ensure premium ticketing runs flawlessly
• Communicate effectively with stakeholders on all access control hardware and software matters

Requirements

• 5-10 years of experience in ticket operations, live events, or hospitality programs, focused on premium/VIP ticketing
• Proven track record of managing ticketing for large-scale, high-profile events (experience with international or global events is a plus)
• Deep understanding of ticketing platforms and inventory systems (e.g., Ticketmaster, Secutix, CTP, or similar)
• Strong knowledge of pricing strategy, ticket scaling, financial reconciliation, and access control systems
• Exceptional client service skills, especially in high-pressure, high-stakes environments
• Excellent communication and organizational skills; confident interfacing with C-level clients, rights holders, and global partners
• Able to lead cross-functional teams and coordinate with legal, finance, and tech stakeholders
• Comfortable making real-time decisions and troubleshooting under tight deadlines, particularly on event days
• Highly proficient in Excel and ticketing-related reporting tools; familiarity with CRM platforms a plus
• Bilingual or multilingual is a plus
• Ability to work non-traditional hours, including nights, weekends, and holidays during event peaks.

Benefits

• Health care
• Retirement
• Vacation and other paid time off
• Short
• and long-term incentives
• Growth and developmental opportunities