Key skills
SaaSProject ManagementSales
About this role
Role Overview
- Configure the platform according to clients' needs
- Ensure consistency and quality of configurations
- Track project progress and ensure deadlines are met
- Collaborate with Sales, Operations, Product, and Technology teams
- Manage priorities and ensure tasks are executed properly
- Handle tickets and requests in a structured and efficient manner
- Analyze requests and propose suitable solutions
- Follow requests through to resolution
- Create and maintain clear documentation for users and internal teams
- Contribute to process improvements and best practices
- Participate in continuous optimization of the customer experience
- Support clients during platform implementation
- Conduct user training and ensure successful onboarding of the tool
Requirements
- Junior profile with a strong desire to learn and grow in a SaaS environment
- Interest in digital products and platforms
- Willingness to develop project management and client relationship skills
- Ability to take initiative and drive tasks forward
- Good organizational skills and adherence to deadlines
- Logical, pragmatic, and solution-oriented mindset
- Ability to manage multiple tasks in parallel
- Comfortable communicating clearly, simply, and effectively, both verbally and in writing
- Ability to explain concepts and support different stakeholders
- Proficient with Microsoft Office (Excel, PowerPoint, Word)
- Ability to learn quickly and ramp up on a new tool
- Fluency in French and English required (spoken and written)
Benefits
- Integrated mental health and well-being support
- Vacation starting at 3 weeks
- Well-being days and an annual company giving day
- Comprehensive medical and dental coverage
- Company-wide closure at the end of the year to allow time to rest and recharge
- LinkedIn Learning license for upskilling and development