About this role

Manage a portfolio of VIP users with the objective of retaining and increasing user values;
Establish a 1-1 relationship with users, Creating tailor made offers for personalised service;
Monitor and Analyse KPIs
identifying patterns and trends of the users;
Budget Management
Ensure the relevant KPIs are acceptable with valid reasons;
Evaluate market trends on existing offers ensuring we stay ahead of the game
leveraging experiences and bonuses to retain and grow your portfolio;
Manage users expectations and daily queries referring to our Products
Games, Payments, Offers, Rewards etc;
Monitor and contact potential customers to expand the VIP segment;
Profiling of VIP users;
Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;
Escalate issues to the Head of VIPs

Minimum 2 years experience working in iGaming CS, or minimum 1 year in iGaming VIP
Bilingual or native level in German Language (written & spoken)
Strong communication skills in English and German: including negotiating, mitigating and critical reasoning
Analytical skills including: ability to interpret data and prioritize action items.
Ability to work independently and as part of a team.
Able to work under pressure and towards targets.

VIP Account Executive, German Speaker

Key skills