About this role

Drive the transformation from a TPA-based model to an internal, scalable leave administration program
Partner cross-functionally to build robust procedures, quality controls, escalation paths, and service standards
Oversee a high-volume caseload of leave requests ensuring timely, compliant, and accurate case management
Serve as a trusted subject matter expert (SME) for managers and employees on leave policies
Maintain accurate records, ensure HRIS data integrity, and produce regular operational dashboards
Build strong partnerships with HR Centers of Expertise (HR COEs), Legal, Compliance, Benefits, Project Management, and Payroll
Educate and empower managers and HR partners with tools, training, and resources
Analyze trends, identify bottlenecks, and lead improvements

Bachelor’s degree in Human Resources, Business, or related field from an accredited college, or equivalent experience/combined education
7 years of leadership experience
Demonstrated track record leading high-volume leave caseloads and driving operational excellence
Knowledge of applicable state and federal employment laws, including FMLA, ADA, and other statutory leave programs
Strong business acumen and ability to influence and manage change
Must be able to travel up to 10%.

HR Manager – Leave Administration

Key skills