Work strategically by analyzing KPIs and platform interactions to identify opportunities and potential churn scenarios, acting proactively rather than reactively.
Collaborate with other key areas to ensure a 360° view of the customer across the company.
Collaborate with Support, Product, Sales and Marketing teams.
Assist in customer support via email, chat and meetings.
Identify opportunities to improve the customer experience.
Support the creation of support materials, such as guides and FAQs.
Update records and information in CRM tools.
Focus on building relationships with customers so they trust you as a partner in their business.
Work on customer retention processes.

Currently enrolled in a bachelor's degree program (from the 3rd semester onward) in Business Administration, Marketing, Communications, Engineering, or related fields.
Basic knowledge of Excel/Google Sheets.
Good verbal and written communication skills.
Organized and attentive to detail.
Interest in customer experience.
Strong desire to learn and develop in the area of Customer Success.
Differentials:
Previous customer service experience.
Familiarity with CRM tools (e.g., HubSpot).
Knowledge of logistics or e-commerce.

Customer Success Intern

Key skills