Customer Success Training Coordinator

Role Overview

• Responsible for building, organizing, and coordinating a structured training program that supports employee development and operational excellence.
• Partner closely with subject matter experts (SMEs) to translate technical and functional expertise into practical, engaging, and easy-to-use learning materials.
• Design and implement a structured training framework aligned with business objectives.
• Assess training needs and prioritize program development initiatives.
• Establish clear learning paths for onboarding and ongoing employee development.
• Organize and maintain centralized training materials to ensure accessibility and consistency.
• Partner with SMEs to gather and structure technical and operational knowledge.
• Develop training materials including presentations, job aids, process documentation, guides, and digital learning content.
• Translate complex information into clear, consumable, and user-friendly materials.
• Continuously review and update content to reflect process improvements and feedback.
• Coordinate and schedule training sessions, workshops, and onboarding programs.
• Manage logistics including calendars, materials preparation, attendance tracking, and communications.
• Facilitate selected training sessions, supported by SMEs as needed.
• Track training completion and maintain accurate training records.
• Collect participant feedback and evaluate training effectiveness.
• Identify opportunities to enhance engagement, retention, and knowledge transfer.
• Support the development of scalable and sustainable training processes.

Requirements

• Bachelor’s degree in Business, Education, Human Resources, or related field, or equivalent experience.
• 3+ years of experience in training coordination, instructional design, learning & development, or a related role.
• Experience building or significantly enhancing a training program.
• Strong content development skills (presentations, documentation, job aids, digital materials).
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience working in a customer service, operations, or technical environment (preferred).
• Familiarity with Learning Management Systems (LMS) or digital learning tools (preferred).
• Experience facilitating instructor-led training sessions (preferred).

Benefits

• Employee Resource Groups (ERG) involvement
• Paid Volunteer Program, Xylem Watermark
• Inclusion and belonging initiatives