Software Customer Success Associate

Role Overview

• Solicit and receive program materials from customers
• Prepare materials for processing
• Process materials using our suite of glossary development tools
• Review and validate processed glossaries, including via human and machine testing
• Provide technical and consultative support to our customers
• Guide customers on best practices when using Wordly
• Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders
• Triage inbound support requests
• Use internal and public-facing knowledge bases to provide timely and accurate answers to support requests
• Assist the Sales team with data requests
• Answering emails and chats for some of our customers
• Investigation and troubleshooting of situations from customers
• Answering our 24/7 emergency line on a rotating basis

Requirements

• You’re a recent graduate looking to get started in AI and the tech industry
• You’re used to working with data from a variety of resources
• You have a strong understanding of databases and working with large amounts of data
• You’re an expert researcher
• You’re a self-starter who always looks to take your work to the next level
• You’re eagle-eyed and have a strong attention to detail
• Strong English skills both written and verbal are critical to success
• Speaking other languages is an asset

Benefits

• We embrace remote work and a great work-life balance.