Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team.
Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution.
Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs.
Provide training and support to clients on our products, services, and technology.
Maintain an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it.
Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
Perform other duties as assigned by supervisor.

3-5 years customer service experience
3-5 years in multi-state or national real estate processing environment.
Excellent communication skills, both verbal and written
Ability to build strong relationships with clients and work collaboratively with internal teams
Strong organizational skills and attention to detail
Ability to prioritize and manage multiple tasks in a fast-paced environment
Experience with Resware, a plus!
Strong problem-solving skills
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

Customer Success Expert, Title Insurance

Key skills