Key skills
Communication
About this role
Role Overview
- Answers inbound calls from members and providers
- Handles inbound customer service inquiries and problems via telephone and email
- Inputs data and provides a high level of customer service
- Identifies, evaluates and prioritizes caller needs, questions and concerns
- Formulates plans of resolution and responds appropriately and efficiently
- Maintains and restores customer satisfaction and partners with other teams as needed
- Performs problem analysis, problem determination and recommends resolutions
- Proactively educates callers on program benefits
- Meets or exceeds established call center metrics, attendance standards and quality levels
- Develops rapport with callers and appropriately adjusts communication style
Requirements
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
Benefits
- Health insurance
- 401(k) matching