Key skills
SaaSStakeholder ManagementCommunicationRemote WorkCustomer Success
About this role
Role Overview
- Own the day-to-day relationship with existing operator partners
- Act as the primary commercial contact post-signature
- Ensure smooth onboarding and long-term account success
- Understand each client’s business goals and align Surt`s platform accordingly
- Coordinate with Product, Tech, and Operations teams to address client needs
- Proactively identify upsell, cross-sell, and expansion opportunities
- Track account health, renewals, and contract milestones
- Support renewals and commercial renegotiations when needed
- Prepare account reviews, reports, and performance updates
Requirements
- Based in Barcelona or open to relocate (hybrid model)
- Fluent in English
- Any additional European language is a strong plus (Spanish, Italian, French,…)
- 2–4+ years of experience as an Account Manager, Client Partner, or Customer Success Manager
- Experience working with B2B clients (SaaS, platforms, or tech preferred)
- Comfortable managing multiple accounts simultaneously
- Strong communication and stakeholder management skills
- Organized, proactive, and detail-oriented
- Willingness to travel occasionally for client meetings and events
- EU work authorization required — no visa sponsorship
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options