Partnering closely with business stakeholders and IT teams to translate business needs into scalable system solutions.
Supporting the Certinia Lead Administrator in management, optimization, and governance of the Certinia platform.
Act as the primary liaison between business functions and IT, ensuring system capabilities align with operational objectives.
Partake in recurring stakeholder discovery sessions with Finance, Operations, and Services leaders.

3+ years of experience administering Certinia (FinancialForce) or similar PSA systems.
3+ years of business analyst experience in enterprise systems environments.
Proven ability to gather and document business and technical requirements.
Experience writing detailed user stories with clear acceptance criteria.
Hands-on experience supporting UAT and system implementations.
Strong communication skills with the ability to bridge technical and non-technical stakeholders.
Experience working in Agile or hybrid Agile environments.

Success Manager

Key skills