Customer Success Manager

Role Overview

• You are the primary point of contact, proactively build relationships, and ensure customer satisfaction throughout the entire customer lifecycle.
• You onboard new customers and deliver practical, hands‑on training to ensure our software is used optimally.
• You answer questions, resolve issues, and coordinate complex cases. With your expertise, you provide reliable support at all times.
• You provide pre‑project support with information about integrations, technical capabilities, and the convertibility of data from previous systems — including software demonstrations.
• Thanks to your experience — ideally in the public sector or cemetery services — you identify needs early and provide tailored recommendations.

Requirements

• Experience in Customer Success, support, or comparable roles — ideally in the public sector or cemetery services.
• Technical understanding and basic programming knowledge.
• Professional experience in the cemetery industry is an advantage.
• Excellent German and English skills, both written and spoken.
• Flexibility and willingness to travel up to 25% of your working time.

Benefits

• Work–life balance: 30 days of vacation + flexible remote options.
• Inspiring work environment: state‑of‑the‑art technology and an ergonomic workplace.
• Community: flat hierarchies, a culture of learning from mistakes, and legendary team events — from summer parties to Christmas celebrations.
• Career perspective: a permanent position offering autonomy and opportunities for development.
• Dog‑friendly office.